1, Why purchase a watch from your site?
Cause we just sell the real watch . Our watches are all made by SWISS movement that can guarantee the authenticity on all of our timepieces and pride ourselves in delivering the highest quality goods at the best prices online, bar none.
2, How thick is the gold on your watches and will it fade ?
Our luxury Rolex watch are 5.0 microns thick on all of our watches. They will not to fade with aggressive wear.
3, I have a really nice imitation Rolex. Can you get parts, or work on it?
No, all imitation Rolex watches are trademark infringements, and are illegal contraband in the whole world. We are a legitimate business, and do not support the sale of counterfeit/illegal goods.
4, How do I know these watches are authentic?
Justwatchshop does NOT deal in replicas or non-authentic merchandise. Replicas are illegal. Every preowned Rolex we sell is thoroughly inspected, authenticated, cleaned, polished, and maintained by one of our Rolex certified watchmakers. Any custom or aftermarket parts are disclosed in the item listing and can be further clarified by one of our sales representatives by clicking here.
5, Where do I find the model number and serial number on my Rolex watch?
You will find the model number of any Rolex watch on the case of the watch between the lugs on the 12 o'clock side. The serial number can be found between the lugs on the 6 o'clock side. Please remove the band in order to clearly see these inscriptions. We will also notate the model number and serial number on your appraisal. All of the watches we sell will have these identifying numbers intact.
6, Are your watches water-resistant?
Yes, Our luxury watches are Water-Resistant.
7, What other forms of payments do you accept and under what conditions?
We accept Western Union Money Transfer and Money Gram Payments other than Credit Card Payments.
8, What are the shipping chargers?
Shipping with EMS is Free of Charge on all over the world.
9, Would I liable for additional costs such as Taxes/Dutite or any other hidden changes?
Our Packaging and our Long Experience has helped us attain a 0% Tax/Duties on our Shipments. We Ensure a Smooth Delivery Process and Guarantee Customs Clearance throughout the World.
10, How do you ship your watches and do they come in boxes ?
We are located in Hongkong so we have use EMS or DHL(you need add $9.99) to ship the watches and provide the Original box.
11,How do you ensure security with online transactions and prevent fraud?
Justwatchshop uses secure socket layer (SSL) technology to provide a secure and safe shopping experience. All customer information provided during the shopping and checkout process is encrypted and credit card information is never held or stored. We also do not sell any customer information, including names or contact information to third parties.
For our customers’ protection, each credit card order is reviewed by our credit card security department. All information is verified before the watch is shipped and customers are contacted to ensure their order has been placed with their consent. We do not process orders until we have confirmed legitimacy with the order placed.
12, What is your return policy?
We want you to be 100% satisfied with your watch purchase. Customers have both a Lifetime Authenticity Guarantee and a No Risk 3-Day Return/10-Day Exchange Policy to evaluate their watches and make sure they are as pictured and as described on our website. If, upon receiving your order, you feel your watch is not as described, please carefully review the item description of your watch on our website, as well as the detailed Lifetime Authenticity Guarantee that you received with your warranty. If there is any discrepancy, please notify us and we will issue you a refund or replacement at your discretion. Beyond the Return/Exchange Policy, we will try to honor reasonable requests for exchanges and/or upgrades, at our discretion. Please note: exchanges must be approved. Special orders and custom orders are not eligible for returns.